We hope you are happy with each and every product you buy from us. However, if for any reason you are not satisfied, you can return the item(s) along with the original packaging for a no-hassle refund. Please note; this does not apply to custom imprinted items or MediPals that are lost or stolen. We must be notified of your intention to return the item(s) within two working days of the order arriving. We only return the cost of the item(s) you send back to us excluding the original postage and handling fees. You are responsible for any postal charges to return the item back to us.