FAQs

Is it safe to use my credit or debit card online?

Yes. Our payment gateway uses 256-bit Secure Socket Layer (SSL) technology to ensure your data is safe and secure. Your billing information is encrypted which means it is scramble as it travels from your computer to us. You may purchase with confidence.

Does anyone else see the information that I provide to MediPal when I make a purchase?

We respect your privacy. The information you provide will not be given to any third party.

What is your return policy?

We hope you are happy with each and every product you buy from us. However, if for any reason you are not satisfied, you can return the item(s) along with the original packaging for a no-hassle refund. Please note; this does not apply to custom imprinted items or MediPal IDs that are lost or stolen. We must be notified of your intention to return the item(s) within five working days of the order arriving.

We will only refund the cost of the item(s) you send back to us, excluding the original postage and handling fees. You are responsible for any postal charges to return the item(s) back to us.

What shipping method do you use and when will my order arrive?

We ship via USPS (United States Postal Service). First Class Mail. Individual orders are processed and handled onsite at our company location in San Diego, California. It is typically processed the day you order and shipped USPS the following day. Depending on your location in the U.S., your order may take anywhere from 1 to 7 business days, from the date of shipment, to be received. Larger orders are shipped UPS or Fed Ex and handled by our fulfillment center, the ARC of San Diego north county. If your order involves custom imprinting, your order typically ships to you approximately 3 weeks following your proof approval.

My printer isn’t working, how can I obtain another Health profile form?

We can mail you a replacement Health Profile form. Click here to go to our contact page to send us this request and please include your full U.S. mailing address.

How do I download the Health Profile form pdf file so I can use my computer keyboard to fill it out, save and print?

All customers are emailed a link to access the Health Profile form pdf to download to their computer with 24-48 hours after placing their order. Customers are also reminded of this link when their order is received.

Do you offer discounts to Nonprofit Organizations?

Yes! We offer discounts on bulk purchases and special pricing for nonprofit organizations. (Minimum quantity of 10+.) Request a custom quote here.

Is the MediPal® ID better than ID jewelry, or a wallet card?

If you (or a loved one) has a health condition, it is always good for that person to have some form of medical ID with them at all times. Wallet cards and ID jewelry offer a limited amount of space for information. The MediPal ID’s Health Profile form offers ample room for listing not just your name and health diagnosis, but any medications you're on along with their dosages, allergies to food or meds, emergency contact phone numbers, language spoken, visual or hearing impaired, medical history, preferred hospital and pharmacy... etc. So, depending on how much information you would wish first responders to know about if you or a loved one are involved in an injury-related accident, will help determine if you feel the MediPal Seatbelt ID is more appropriate, or if you are comfortable with using ID jewelry or a wallet card.

My medical information is in my cell phone so why do I need a MediPal Seatbelt ID?

Medical and contact information in your cell phone is good, assuming you are capable of retrieving this information when needed. First responders are trained to do a quick body scan of their patient looking for any ID jewelry, then go immediately to administering emergency medical treatment. As one San Diego first responder put it, “It needs to be in our face if we are going to see it and pause to look at it. First responders do not go looking for cell phones when they arrive at the scene of an injury-related traffic accident. ** The main reason for this is because the cell phone is the first thing to be lost at the time of vehicle impact, often propelled to the back of the vehicle or ejected to outside the vehicle. Following a vehicle impact, whether or not you are injured, it is likely that cell phones are lost, or are not within easy reach.
** Information based on many personal interviews with emergency first responders in a number of U.S. states.

How much is custom imprinting our logo onto the Health Profile form?

Custom imprinting of the Health Profile form is free when you order 500 or more MediPal Seatbelt IDs. We also create a pdf downloadable file of your custom Health Profile form, that your members can download and fill out using their keyboard; save to their computer, print out and update anytime. We also dedicate a webpage for your members to freely access and download your custom Health Profile form. Click here to see past samples of custom Health Profile forms.

I’m not sure Dad can see all that well to drive anymore. I live out-of-state and I get worried about my elderly parents living alone. But I don’t think Dad’s going to take the time to fill out the form and put the MediPal ID on his seatbelt. Is there any way to convince him?

As the founder of the MediPal company, I had a similar situation happen with my late father, who was on multiple meds, allergic to penicillin and still driving at 91 years of age. He said he’d been through the depression and WWII and didn’t need the MediPal ID. I reluctantly agreed, he probably didn’t need the MediPal ID; that he was going to pass away in his sleep just like he was hoping he would. But then I asked him sweetly if he wouldn’t mind putting the MediPal ID on his seatbelt anyway, knowing that I'd sleep better at night if he’d do this just for me. Of course, he then agreed to placing it on his seatbelt. So, you might try this if a loved one balks at the idea of using the MediPal Seatbelt ID.

My son has autism and won’t wear an ID bracelet, and I’m not so sure he’ll accept your ID on his seatbelt. Any suggestions to get him to keep it on?

For those who don't like changes to their routine or environment, we have discovered an approach that has worked well with youth. Try introducing the MediPal Seatbelt ID as a “Badge” and something to be proud of. As in: “This is your new Badge! Inside is your name and address and other important information. Firefighters and Police Officers have a special Badge, and now you do too.”

Why is the MediPal Seatbelt ID a good choice?

The MediPal ID’s placement on the seatbelt and red emergency insignia can alert first responders within moments of reaching injured victims at the scene of a traffic accident. The MediPal Seatbelt ID is a great choice for anyone who wishes to impart more and comprehensive health-related information and contact phone numbers to first responders than inscribed ID jewelry can offer, (typically 4-5 lines of text). Wallet cards are limited in space as well. In addition, wallet cards in pant pockets are often not sought after by emergency personnel if there exists a risk to moving a possible injured patient.

Why is a medical ID important?

Knowledge of a patient’s health condition can lead to faster, more appropriate emergency medical treatment. First Responders would like to obtain health condition information for anyone on multiple medications and those with a physically debilitating disease or syndrome, developmental delays, behavioral or emotional conditions, or anyone who is at higher risk of requiring health-related services to a degree not typical of normally developing individuals.